Privacy Policy for Xtrarvalue Added Telecom
Effective Date: January 3, 2025
Xtrarvalue Added Telecom respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application and services. By using the Xtrarvalue Added Telecom app, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
a. Personal Information
We collect personal information that you provide directly to us when you use our app, including:
- Name, phone number, email address, and other contact details provided during account registration.
- Payment information, such as your bank details or payment card information, for wallet funding and transaction processing.
- Details you provide when contacting customer support or using any communication feature within the app.
b. Usage Information
We automatically collect certain information about how you use our services, including:
- Log data, including your IP address, device type, operating system, app version, timestamps, and location data if you have enabled location services.
- App usage statistics to help us improve the functionality and user experience of the app.
- Browser type and version, the pages you visit within the app, and other data about how you interact with the app.
c. Transaction Information
When you make purchases or process transactions through our app, we collect:
- Details of the transactions, including amounts, payment methods, items purchased (e.g., airtime, data), and service usage (e.g., bill payments, cable TV subscriptions).
- Payment confirmation details, such as receipts and transaction IDs.
d. Location Data
In some cases, we may collect your location data to provide location-based services, such as personalized offers, service availability, or regional-specific promotions. You can opt out of this at any time by disabling location services on your device.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Account Management: To create, maintain, and secure your account within the app.
- Transaction Processing: To facilitate payments, process your orders, and ensure that services such as airtime recharges, bill payments, and data purchases are carried out smoothly.
- Referral and Bonuses: To calculate and distribute referral bonuses, transaction bonuses, and other incentives that are part of our loyalty or affiliate programs.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide customer service as needed.
- App Improvement: To analyze usage patterns and enhance the functionality and user experience of the app.
- Marketing: To send promotional messages, offers, and updates (with your consent) regarding new services, products, and platform features.
- Compliance: To comply with legal obligations, such as fraud detection, regulatory reporting, and law enforcement requests.
3. How We Share Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in processing payments, managing transactions, or performing other tasks related to the functionality of our app.
- Legal Authorities: We may disclose your information to comply with legal obligations, such as in response to a subpoena, legal process, or government request.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your personal information may be transferred to the new owner or entity.
- Referral Network: We may share your basic information, such as your username, within our referral or network marketing system to ensure that your rewards and bonuses are properly credited.
4. Data Security
We take the security of your personal information seriously and use a variety of measures to protect it, including:
- Data Encryption: We use encryption protocols to secure data during transmission between your device and our servers.
- Access Control: We restrict access to your data to authorized personnel who need it to perform their job duties.
- Secure Storage: Sensitive information, such as payment details, is stored securely with additional encryption techniques to prevent unauthorized access.
- Regular Security Audits: We perform routine security audits and implement updates and patches to our systems to minimize security vulnerabilities.
5. Your Privacy Choices
You have certain rights and options regarding your personal data, including:
- Access and Update: You can access and update your personal information, including your account details, through the app.
- Withdraw Consent: You can withdraw your consent for marketing communications at any time by opting out of promotional emails or messages.
- Delete Account: If you wish to delete your account, you can contact our customer support or use the available features in the app to request deletion.
- Opt-Out of Location Data: You can disable location services on your device to prevent us from collecting your location data.
6. Third-Party Services
Our app may integrate with third-party services, such as payment processors, analytics tools, or advertising networks. These third parties may collect and use your information according to their own privacy policies, which we encourage you to review.
- Payment Gateways: We use trusted payment providers to process financial transactions. They may collect information such as your payment method, billing address, and payment confirmation details.
- Analytics: We may use third-party analytics providers to help us track app usage, improve app functionality, and analyze user behavior.
7. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted within the app, and you will be notified of significant changes. By continuing to use the app after any updates, you agree to the revised terms.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
