We’re sorry to hear that you want to delete your Xtrarvalue Added Telecom account. We understand that circumstances change, and we want to make sure your experience with us is smooth. Below is a detailed guide to help you with the process. Please follow the steps carefully to ensure that your account is deleted properly.
Before you proceed with deleting your account, it's important to ensure that all your funds have been fully withdrawn. This includes any remaining balance, referral bonuses, transaction rewards, or any other funds in your account. Once your balance is zero, we can begin processing your account deletion request.
After successfully withdrawing your funds, the next step is to submit your account deletion request. We make sure that all our processes are clear and simple for you. To do this:
Once you've completed your email, send it to us at support@valueaddedtel.com. Our team will receive your request and begin the process of reviewing and verifying it. Please allow up to 5 business days for us to process your account deletion request. We understand this is an important request, and we will do everything we can to handle it swiftly.
After we receive your request, our team will verify that all the required steps have been completed, including the withdrawal of any funds. Once everything is confirmed, we will proceed with the deletion of your account.
Once the account is successfully deleted, we will send you a confirmation email to let you know that your account has been fully removed from our platform. At this point, you will no longer have access to your account, and all your personal data will be securely deleted from our records.
Once your account is deleted, all personal information associated with your account, including transaction history, preferences, and contact details, will be permanently removed from our systems. If there’s anything you need to save, we encourage you to do so before requesting deletion.
After your account deletion is processed, you will no longer have access to the app or its services, including any outstanding referral bonuses or rewards. Please make sure that you have completed any outstanding transactions or withdrawals before submitting the request.
If you have any questions during this process, or if there is anything you’d like to discuss with us before proceeding, we’re more than happy to assist you. You can contact our friendly support team at any time by email at support@valueaddedtel.com or call us directly at +234 901 124 4966.
Your satisfaction is very important to us, and we want to ensure that you have a smooth and positive experience at all stages of your journey with Xtrarvalue Added Telecom.